At Henry Wanderers, we are committed to providing high-quality travel accessories, fishing gear, hiking gear, luggage, and travel tech. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
1.1 You may request a return within 3 days of receiving your order.
1.2 The item must be unused, in its original packaging, and in the same condition as when received.
1.3 Items that are damaged due to misuse, wear and tear, or improper handling will not be eligible for returns.
2. Non-Returnable Items
2.1 The following items are not eligible for return:
- Items marked as final sale or non-refundable.
- Customized or personalized products.
- Used or damaged products not due to our error.
3. Return Process
3.1 To initiate a return, contact our customer support team at [email protected] with your order details.
3.2 Once your return request is approved, you will receive instructions on how to return the item.
3.3 Customers are responsible for the return shipping costs unless the item is defective or incorrect.
3.4 Ensure the item is securely packaged to prevent damage during return shipping.
4. Refund Policy
4.1 Once we receive and inspect the returned item, we will notify you of the refund status.
4.2 If approved, refunds will be processed through the original payment method (Cash on Delivery ).
4.3 Please allow 3 business days for the refund to reflect in your account.
5. Exchanges
5.1 We offer exchanges for defective or incorrect items only. If you need an exchange, contact us within 3 days of receiving your order.
5.2 Exchange requests are subject to product availability.
6. Damaged or Incorrect Orders
6.1 If you receive a damaged or incorrect item, please contact us within 3 days with photos of the issue.
6.2 We will replace the item at no additional cost or offer a full refund.
7. Contact Us
For any return or refund inquiries, reach out to our support team:[email protected]